Solutionalization formally known as The Refund Guru run by Mr. Kong helps buyers to seek redress from errant businesses.
Startup
A former legal executive, he started his business in November 2015 and so far he has helped eight consumers (Miss Hee included) recovered their refund successfully from errant firm.
During the first four month in business, he mentioned that he did not earn any money and relied solely on his wife income.
Niche Business
Mr. Kong said that what prompted him to start this business was because he saw many people get turned away by the law firms he was working with due to the high cost of hiring a lawyer.
The consumers protection laws is weak and lengthy in Singapore and many people have to take their dispute resolutions into their own hands.
Customer Review
When a gym pressured caterer Arissa Hee 30 into signing a SGD 6,000 package using hard-sell tactics, and then charged the full amount to her credit card without her consent, she turned not to Singapore's consumer watchdog but to the refund guru Joel Kong.
In Miss Hee case, she did not engage a lawyer as it would have been costly and she might not have got her money back. She did not speak to CASE first as she found that Mr. Kong was more approachable and efficient. Furthermore, Mr. Kong can be contactable anytime of the day and he even accompanied her to the gym to speak to the operations manager.
Services
If you engage Solutionalization (formerly The Refund Guru), Mr. Kong will do the following in order to get your refund back.
1) Send a letter of demand to the errant firm.
2) Phone the errant firm daily.
3) If the firm still does not budge, he will shares his client's story on various social media to shame it into responding. (He will send the link to the errant firm to let them know.)
According to him, the errant firm can ignore, engage or negotiate with him. However, so far, nobody had ignored him yet.
Advice To Client
Consumers who wish to use negative publicity must be aware that such tactics may not always work and they should be prepared for possible responses from the errant companies and consumers may end up having to pay for the cost of defending themselves if their activities end up in a civil suit.
As a former legal executive of a law firm, Mr. Kong knows the Singapore legal system better than any ordinary consumers and it is better for them to engage his service. Furthermore, dealing with such errant firm is not as easy as it seems.
Fees
At the time of this writing, Mr. Kong will charge 10% of the amount buyers want to claim from the errant businesses.
Do check with him directly for the latest service charges.
Online Presence
Many of his clients found him while doing a Google search. He uses Facebook to sell his services online.
If you are one of the unfortunate victims of errant firm, you can engage his services at this url:
https://www.facebook.com/solutionalization
Conclusion
One of the best way to choose an online niche is to make use of your existing job experience. Secondly, with online resources like Facebook.com, there are no website hosting or domain fees to pay.
Related:
The
Karang Guni Business
Singaporean are familiar with the Karang Guni man who
collected your old newspaper and unwanted electronics hardware.
